DR. CINDY ROLLINS
Licensed Clinical Psychologist

"You are imperfect, you are wired for struggle, but you are worthy of love and belonging." - Brené Brown


Dr. Rollins is currently accepting new clients. Call for a free 15 minute consultation to see if you are a good therapeutic fit.

New Clients - Questions & Answers

Is Counseling Right for Me?

Seeking out therapy is an individual choice. There are many reasons why people come to therapy. Sometimes it is to deal with long-standing psychological issues, or problems with anxiety or depression. Other times it is in response to unexpected changes in one's life such as a divorce, chronic disease diagnosis, or physical injury. Many seek the advice of counselors as they pursue their own personal exploration and growth. Working with a psychologist can help provide insight, support, and new strategies for many types of life challenges.

Here are some common reasons why many people seek counseling services:

  • Feelings of Depression and Anxiety
  • Feeling Overwhelmed
  • Difficult Life Transitions and Events
  • Healing From Trauma and Abuse
  • Experiences of Grief and Loss
  • Adjustment to New Life Circumstances
  • Stressful or Confusing Family Relationships
  • Feeling Inferior and Low Self-Esteem
  • School Related Stress or Difficulty
  • Coping with Health and Medical Issues

How is Counseling Different from Talking to a Friend, Family Member or AA Sponsor?

A common reason people give for not seeking therapy is the idea that it is basically like talking to a friend – expect you don’t have to pay your friend to listen. However, working with a therapist is very different than having a heart-to-heart with a loved one. Psychologists are professionals who hold advanced degrees and years of schooling and training in human behavior, relationship dynamics and effective interventions. Psychologists are trained to listen in order to understand their clients, encourage independent thinking and self-reflection, and highlight their blind spots. Therapy is confidential, guided by evidenced-based treatment interventions, focuses on you and your objectives and comes with clear boundaries. Therapy is a safe and supportive, yet objective place for individuals to explore aspects of themselves they may not be willing to do in the context of friendships or other personal relationships.


Do You Treat Children and Adolescents?

I work with children and adolescents, ages 9 to 17 years old, that are experiencing difficulties with their emotions or behavior. Counseling helps children and adolescents in a variety of ways. They receive emotional support, resolve conflicts with people, understand thoughts and feelings and try out new solutions to old problems. Goals for therapy may be specific (reduced anger outbursts, improved relations with friends or family) or more general (less anxiety, better self-esteem). The length of psychotherapy depends on the complexity and severity of problems. Counseling sessions may just involve the child/adolescent and other times sessions will include the child/adolescent, parents, legal guardians, and other significant family members. I believe when you work with a child or adolescent, you work with the whole family. Thus, regular parent communication is encouraged. Before a child or adolescent begins therapy, ALL legal guardians (including divorced or separated parents) must give their consent to treatment.


Who is Not a Good Fit for This Type of Counseling?

Working with a psychologist in an independent private practice requires a certain level of commitment, emotional stability and personal responsibility. Individuals who are active in an addiction will not benefit from therapy. Also, individuals who have been in recovery for less than one year may not be appropriate for this kind of counseling. Additionally, individuals with a serious mental illness, an active eating disorder, recent history of suicide attempts, or are actively suicidal are not an appropriate fit for my therapeutic services. If you are considering a more comprehensive level of care such as an Inpatient Treatment Center or Intensive Outpatient Program, please review the list of referrals provided on the resources page.


What Are Your Hours and How Frequently do We Meet?

I am available for appointments weekdays, typically from 8am - 5pm, with some evening slot options. My counseling sessions are 50-55 minutes (a therapeutic hour) and I typically meet with clients once a week initially. We may decide to decrease the frequency to every other week or once a month depending on your specific therapeutic goals and circumstances.


Is Medication a Substitute for Counseling?

In some cases a combination of medication and therapy is the right course of action. Work with your medical doctor or psychiatrist to determine what's best for you or your child. However, the long-term solution to mental and emotional problems and the pain they cause cannot be solved solely by medication. Instead of just treating the symptoms, therapy addresses the cause of our distress and the behavior patterns that curb our progress. You can best achieve sustainable growth and a greater sense of well-being with an integrative approach to wellness.


How Much Does Counseling Costs and Do You Take Insurance?

I am an in-network provider for: BlueCross BlueShield of Arizona and Aetna Health Plans. I am currently an out-of-network provider for United HealthCare. My counseling fee is $120 per therapeutic hour, with a sliding scale fee based on income. Please refer to my psychological evaluations page for testing costs and services.

Verifying insurance coverage is the client's responsibility. Please fill out one of the two forms below and fax or email the form plus a copy of all insurance cards before our first scheduled appointment.

Insurance Form for Clinical Therapy

Insurance Form for Psychological Testing


How Do I Schedule A Free 15 Minute Phone Consultation with Dr. Rollins?

Call my office at (928) 458-5817 and I would be happy to schedule a free 15 minute phone consultation. Phone consultations are typically available within one business day of your call. During our 15 minute phone appointment, you will have a chance to ask questions about counseling and we will determine if my services are the right fit for you or your child.